For clients
Refunds, revisions and cancellations
What to do if deliverables fall short or plans change.
If the deliverables are not right
- Email support within 10 days of delivery with the work order number and what is missing or wrong.
- We compare the capture against the published scope for that site.
- Where the scope was not met we arrange a revision or a re-capture at no cost to you.
- Where a re-capture is not practical we review a partial credit or refund case by case.
Cancellations
Cancel before the Capture Pro is dispatched and there is no charge. After scheduling, travel and reserved-time costs may apply, because those are payable to the professional who held the slot.