Terms of Service

1. Who we are

CapturePro Network is operated by TPA360 LLC, a Maryland limited liability company, with offices at 48 Maryland Avenue, Suite 202, Annapolis, MD 21401 (“CapturePro”, “we”, “us”). These Terms of Service govern your access to and use of the capturepronetwork.com website, the CapturePro Network platform and all related services (together, the “Platform”).

2. Acceptance and eligibility

By accessing the Platform, creating an account, listing a business, posting a project or accepting a work order, you agree to these terms and to our Privacy Policy. You must be at least 18 years old and able to enter into a binding contract. If you use the Platform for an organisation, you confirm you are authorised to bind that organisation.

3. Account types

The Platform supports client (buyer) accounts, Capture Pro (provider) accounts, enterprise program accounts and document production partner accounts. You are responsible for the accuracy of your registration details, for keeping your credentials secure and for all activity under your account. Notify us immediately at info@tpa360.com if you suspect unauthorised use.

4. Role of the Platform

CapturePro Network is a sourcing and coordination platform. Capture Pros are independent businesses and independent contractors. They are not employees, agents, partners or joint venturers of TPA360 LLC. We do not perform reality capture work ourselves, do not supervise the manner or means of a Capture Pro’s work, and do not guarantee the availability, quality, legality or timeliness of any service arranged through the Platform.

5. Listings and content

Capture Pros are responsible for the accuracy of their business information, services, equipment, coverage areas, rates and portfolio content, and must hold all rights needed to publish that content, including rights to depict client property. By publishing content you grant TPA360 LLC a non-exclusive, worldwide, royalty-free licence to host, display, reproduce and distribute it for the purpose of operating and promoting the Platform. We may edit, decline, suspend or remove any listing or content at our discretion, including listings compiled from publicly available business information.

6. Verification

Verification confirms the specific information reviewed by CapturePro Network and is not a guarantee of provider performance.

Verification badges reflect evidence reviewed at a point in time. They are not a warranty of licensing, insurance coverage, safety, workmanship or fitness for a particular project. Clients remain responsible for their own due diligence and for confirming insurance, credentials and site-access requirements before work begins.

7. Directory engagements

When a client engages a Capture Pro found through the public directory without using our managed services, the resulting contract is between the client and the Capture Pro directly. Scope, pricing, scheduling, insurance, safety, licensing and delivery are agreed between those parties. TPA360 LLC is not a party to that agreement.

8. Marketplace bookings

Published rates are set by each Capture Pro and are estimates for the described service unless confirmed in writing. Submitting a booking request is an offer, not a confirmed engagement; work is scheduled only once the Capture Pro accepts. Either party may decline a request before acceptance.

9. Managed projects, payments and fees

Where CapturePro Network coordinates a project (including CapturePro Managed programs), the following applies:

• Pricing. Client pricing is derived from the applicable rate card or agreed scope and is shown on each work order and invoice before payment. A CapturePro platform service fee is included in the client price and itemised on the invoice. Prices are in US dollars and exclude taxes unless stated.
• Invoicing and payment. Invoices are issued through the Platform and paid by card or supported payment method through our payment processor, Stripe. Your use of that checkout is also subject to Stripe’s terms. We do not store full card numbers.
• Capture Pro compensation. Each work order states the compensation payable to the Capture Pro. Payouts are released after the client payment has settled and the deliverables have passed quality review, using the Capture Pro’s connected payout account. Capture Pros are responsible for maintaining accurate payout and tax details.
• Taxes. Each party is responsible for its own taxes. Capture Pros are independent contractors and receive no withholding, benefits or employment protections from TPA360 LLC.
• Failed payments and chargebacks. We may suspend work, withhold deliverables or pause payouts where a payment fails, is reversed or is disputed. You agree to reimburse reasonable costs arising from a chargeback found to be unwarranted.

10. Refunds and cancellations

Refund requests are reviewed case by case. If deliverables do not meet the published scope, raise a claim within 10 days of delivery by emailing support@capturepronetwork.com with the work order number and a description of the issue. We will review the capture against the scope and may arrange a re-capture, a revision, a partial credit or a refund.

Cancellations made before a Capture Pro is dispatched are generally refundable in full. Cancellations after scheduling may incur travel, mobilisation and lost-slot costs, which are payable to the Capture Pro. Work already completed and accepted through quality review is generally not refundable, though we will still review any quality concern raised in good faith.

11. Scope, quality review and revisions

Managed projects use versioned scopes. The scope version in force when a Capture Pro accepts a work order governs that assignment; changes after acceptance are handled as change orders and may affect price and schedule. Deliverables are reviewed against the scope and may be returned for revision. Dates shown on projects are targets and not guarantees; weather, site access and client readiness commonly affect them.

12. CapturePro Documents

Where you order floor plans, CAD, BIM or similar documents, production is carried out by CapturePro Network or by a production partner using the captured site data you or your Capture Pro supply. Output accuracy depends on the quality and completeness of that capture data. Documents are provided for the ordered purpose and are not a substitute for a licensed survey, engineering assessment or code review unless expressly stated.

13. Enterprise programs and client data

Enterprise users may upload location lists, site contacts, access instructions and branding. You confirm you have the right to share that information and to authorise site visits. You control your team’s access to your program and are responsible for those users’ activity.

14. Acceptable use

You may not scrape, bulk-download or resell Platform data; misrepresent your identity, credentials, insurance or capabilities; post fraudulent or duplicate listings; solicit users for unrelated purposes; circumvent fees on work sourced through the Platform; interfere with the Platform’s operation or security; or use the Platform unlawfully. We may remove content, suspend or terminate accounts and refuse service for any violation.

15. Intellectual property

The Platform, its software, design, text and branding are owned by TPA360 LLC and protected by law. You may not copy or create derivative works from them except as these terms allow. You retain ownership of content you upload. CapturePro Network is an independent professional sourcing platform. Third-party product names and trademarks belong to their respective owners. Matterport is a trademark of Matterport, Inc. CapturePro Network is not affiliated with or endorsed by Matterport, Inc.

16. Disclaimers

The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, TPA360 LLC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement, and does not warrant uninterrupted or error-free operation.

17. Limitation of liability

To the fullest extent permitted by law, TPA360 LLC will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, goodwill or business interruption, arising from the Platform or from any engagement between a client and a Capture Pro. Our total aggregate liability for any claim will not exceed the greater of the fees you paid to TPA360 LLC in the six months before the event giving rise to the claim, or one hundred US dollars ($100).

18. Indemnity

You agree to indemnify and hold harmless TPA360 LLC, its officers, members and staff from claims, damages, losses and reasonable legal fees arising from your use of the Platform, your content, your engagements with other users, or your breach of these terms or of applicable law.

19. Dispute resolution and governing law

These terms are governed by the laws of the State of Maryland, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us at info@tpa360.com and attempt to resolve the matter informally for 30 days. Any dispute that is not resolved will be brought exclusively in the state or federal courts located in Anne Arundel County, Maryland, and both parties consent to that jurisdiction.

20. Termination

You may close your account at any time. We may suspend or terminate access where these terms are breached, where required by law, or where continued service presents a risk to the Platform or its users. Provisions that by their nature should survive termination — including payment obligations, disclaimers, limitation of liability, indemnity and governing law — will survive.

21. Changes to these terms

We may update these terms as the Platform develops. We will update the “last updated” date and, for material changes, provide reasonable notice. Continued use after changes take effect constitutes acceptance.

22. Contact

TPA360 LLC
48 Maryland Avenue, Suite 202
Annapolis, MD 21401
info@tpa360.com

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